Terms & Conditions
Acceptance of Terms and Conditions
By accessing, browsing or using this site, you acknowledge and agree to the Terms and Conditions, as well as any relevant disclaimers contained herein. By continuing, you acknowledge that you have read, understood and accepted these terms and conditions. By purchasing a product from this website, you agree to these terms and conditions.
BESS reserves the right to change any of the information contained within this website at any time and you should re-check the current terms and conditions before purchase. BESS reserves the right to refuse service, terminate accounts, or cancel orders at their sole discretion. Any orders cancelled by BESS, but paid for, will receive a full refund.
BESS is a New Zealand owned and operated company and all prices are shown in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication, however, we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
We will never share your personal information with anyone else. All payments are securely processed through a third party payment gateway. No credit card information is stored by BESS. When you purchase using our secure online credit card facility, you can be confident that all of your details are protected by the latest security mechanisms and are used only for the purpose of the transaction.
When you create an account on www.bess.studio you consent to receive email communications from us occasionally. If you decide you do not want to be contacted you can opt-out via the unsubscribe link at the bottom of the email.
By placing an order on this website you agree to and accept the terms and price specified at the time on this website. This price may include additional delivery charges. If for any reason we cannot fulfil your order due to the unavailability of any product, an error in the price, or an error in your order we will contact you via email. Your contract with BESS will only come into existence when you have fully paid for your order and BESS provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.
Loss or Damage
BESS will take every care in packing and dispatching your special purchase but is not responsible for any loss or damage to goods caused by any person or company outside of Bess Industrie Ltd. BESS is not responsible for any loss of items that are wrongfully signed for and accepted by a third party. When receiving a consignment that may be torn open, or damaged please immediately note this with the carrier when signing for the goods. Signing for a parcel without any notifications confirms it has been received by the purchaser in good condition.
We have endeavoured to display accurately the colours of our products, the actual colours you see will depend on your monitor and may not always appear the same in the physical item.
The hand-hemming of our silk twill scarves mean there may be small inconsistencies in the stitching and thickness of each hem. This is what gives hand-rolled edges their unique character.
Site Policies, Modification, and Severability
BESS reserves the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
BESS reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a full refund for the unavailable product.
BESS reserves the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
Comments and Feedback
BESS welcomes your feedback regarding this website, as well as its products and services. Any information, comments, or suggestions sent to BESS will not be treated as confidential information and by submitting such information you are granting BESS a license to use, display, modify and reproduce such information for any purpose whatsoever. Unless required by law, BESS will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.
At BESS, we aim to offer you the best level of customer service, both online and offline. We're not satisfied until you're satisfied with our service, and our products. If you have any questions or problems whatsoever then please contact us and we will endeavour to solve whatever trouble you have in a timely and efficient manner.